A chat with a Walgreens store manager
In his own way and at his own pace, our 24-year-old son Nathan has been applying online for part-time jobs. The search has been all his idea, which is a huge step forward from his previous attitude about working.
He is seeking after-hours or behind-the-scenes jobs where there’s no customer interaction. He’s probably completed five or six applications over the last few months. While they all seem to have been submitted successfully, no one has contacted Nathan for an interview. So far, he hasn’t become discouraged – but if he continues to get zero results, it’ll be no surprise if he gives up.
I’ve been pondering how we might improve his odds for getting an interview. I suggested it might help if he’d introduce himself to the store manager shortly after submitting an application. Nathan (who doesn’t like people) is against that idea. “I don’t want to talk to anyone unless I know they’re interested in hiring me.”
Having heard that Walgreens has a good reputation for hiring people with disabilities, not long ago I stopped in one of their stores early on a weekday morning and asked to speak to the manager. I was hoping he wouldn’t mind taking a few minutes to tell me how a young fellow like Nathan might increase his chances of getting hired.
The manager didn’t mind. In fact, once I explained our general situation, Joe spoke with great empathy and conviction about Walgreens employees with disabilities.
First, here’s what he said about the nuts-and-bolts of applying. Although I’d heard that online applications are often screened (and maybe eliminated) by an Applicant Tracking System, Joe said he sees all the ones for his store. On the applications he looks for basic things, like correct spelling and capitalization, that indicate the applicant made an effort. He realizes some candidates don’t have much of a work history, and doesn’t necessarily hold that against them.
Applicants who seem promising are asked to come in for a computer-based skills assessment in a back room. He’ll interview applicants who get a decent score (although on occasion he has hired bright people who didn’t do well on the assessment). For the interview, it helps when the candidate has made an effort to look presentable. At the same time, Joe prefers not being misled about an applicant’s everyday appearance. For instance, taking out all visible piercings for the interview but expecting to wear them on the job? Not good.
As for Nathan’s particular circumstances, Walgreens stores don’t have entry level behind-the-scenes jobs. Employees work in the store during store hours, and are expected to staff the cash register and otherwise assist customers as part of the job. We then talked about other types of stores, like Walmarts and supermarkets, that usually have positions more suitable for someone like Nathan.
With that said, Joe suggested Nathan could fill out an application, then come in to take the skills assessment – just to gain the experience of doing that. I’d be allowed to accompany him and help clarify any questions he didn’t understand. (One question that many applicants answer incorrectly talks about establishing rapport with a customer; most of them don’t know what “rapport” means.) The manager went a step further and said he’d even interview Nathan, to give him some real-world interview experience. How great is that?
Joe mentioned that he has visited the closest Walgreens distribution center, where people with disabilities comprise 15% of the workforce. He says overall they are a definite asset to the company, with good work habits and an upbeat attitude. A setting like that would be a better fit for Nathan than a Walgreens store; unfortunately, it’s at least a half-hour drive and not accessible by bus from where we live.
Finally, Joe told me about a corporate event a few years ago where all the store managers were gathered. A highly placed executive addressed the crowd about his determination to find a way for including people with disabilities in the Walgreens workforce. The executive’s motive? He has a son with autism, and was concerned about the lack of work opportunities for people like him.
Joe said the speech received a standing ovation, with many of the managers wiping away tears. And so a corporate commitment was born.
It was time to get on with my day. I thanked Joe for talking with me, and he offered his sincere best wishes for Nathan and our family.
When I later told Nathan about the manager’s offer for interview experience, he declined. But my chat with Joe was not a waste. I came away with insight into hiring practices, appreciation for one corporation’s commitment – and material for this blog post! Oh, and gratitude for the kind people of this world. Not a bad haul for fifteen minutes.